Created
November 8, 2017 00:33
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Support Site Must Hves
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| What should a support product entail : | |
| * Customer Portal : Create account with moderation. | |
| * Should be able to learn what they will get without having to login | |
| * License Management | |
| * Service plans levels (if there are more than 1) | |
| * Hours of coverage | |
| * Scope of coverage | |
| * How to do escalations | |
| * Whats not covered | |
| * Cancellation Policy | |
| * Ticket Management System to file support tickets. | |
| * Response within SLA period | |
| * Data & Privacy Policies |
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