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January 15, 2019 17:54
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Permanently deletes tickets from zendesk using the API. There is also a multiple destroy API but this wasn't working for me. For that reason I created this rather "dumb" script.
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#!/usr/bin/env python | |
# | |
# Copyright 2019 Trancon B.V. | |
# | |
# Licensed under the Apache License, Version 2.0 (the "License"); | |
# you may not use this file except in compliance with the License. | |
# You may obtain a copy of the License at | |
# | |
# http://www.apache.org/licenses/LICENSE-2.0 | |
# | |
# Unless required by applicable law or agreed to in writing, software | |
# distributed under the License is distributed on an "AS IS" BASIS, | |
# WITHOUT WARRANTIES OR CONDITIONS OF ANY KIND, either express or implied. | |
# See the License for the specific language governing permissions and | |
# limitations under the License. | |
# | |
__author__ = 'Frank van den Hoek' | |
__copyright__ = 'Copyright 2019, Trancon B.V.' | |
import requests | |
from requests.auth import HTTPBasicAuth | |
# arrange auth | |
company = '' | |
creds = { | |
'username' : '', | |
'password' : '', | |
} | |
basic_auth = HTTPBasicAuth(**creds) | |
# get deleted tickets | |
ticket_url = 'https://{company}.zendesk.com/api/v2/tickets/{id}.json'.format(company=company, id='{id}') | |
perm_del_url = 'https://{company}.zendesk.com/api/v2/deleted_tickets/{id}.json'.format(company=company, id='{id}') | |
for i in range(100): # adjust to number of tickets | |
response = requests.get(ticket_url.format(id=i), auth=basic_auth) | |
print "GET {} [status:{}]".format(i, response.status_code) | |
if response.status_code == 404: | |
continue | |
o = response.json() | |
ticket = None if 'ticket' not in o else o['ticket'] | |
if not ticket: | |
continue | |
del_r = requests.delete(ticket_url.format(id=i), auth=basic_auth) | |
perm_del_r = requests.delete(perm_del_url.format(id=ticket['id']), auth=basic_auth) | |
print "DELETE {} [status:{}]".format(ticket['id'], perm_del_r.status_code) |
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