seansummers · October 31, 2024 21:12
diff --git a/CX Operations Engineer - WebPros b/CX Operations Engineer - WebPros
 Title:	Customer Experience Operations Engineer

 Position Overview: 

 Our Technical Support Department is recognized globally for delivering premier support. Support is of substantial importance to the business of all WebPros brands. The CX Operations Engineer facilitates and enables front-line Support staff through the development, administration, and maintenance of essential back-end systems. This role additionally performs a variety of complex tasks utilizing discretion and independent judgment to support high impact WebPros customers, including consulting with customers and development to determine system functional specifications, analyzing and recommending system changes, coaching and training members of Technical Support, and will collaborate with the rest of the CX Operations team to ensure any issues are resolved as effectively as possible. The CX Operations Engineer additionally manages internal support systems & scripts by analysis, recommendations, and modifications of these tools.

 Responsibilites: 

 Responsible for short and long term analysis and studies to proactively maintain support systems and execute preventative maintenance plans. Monitors system status and reacts to issues as they arise
 Works with and provides recommendations to CX Management to ensure service levels and policies are being met, including assisting in establishing product and process improvement plans to reduce support effort, and increase product availability and scalability
 Own and optimize CX technology and related systems process logic and administration for the organization 
 Collaborate cross-functionally with CX, Product, and Engineering teams and lead the evaluation, selection, and implementation of new platforms, tools, and technologies to enhance Customer Experience offerings
 Lead in critical incidents and outage situations, working with Engineering, CX, Site Reliability and other teams to resolution.
 Document scenarios for post-mortems and work cross-functionally to resolve and prevent outages
 Develop playbooks and documentation of CX tools configurations, integrations, and workflows
 Seeks and utilizes opportunities to gain and share knowledge and experience with new and existing technologies
 Contributes to and makes recommendations for Company and Department documentation efforts
 Adheres to the policies and procedures of the company
 Maintains a core daily schedule to ensure efficient operations
 Exemplifies the cPanel Core Values of Inclusion, Innovation, Trust, Collaboration, and Fun 

 Qualifications:

 Expert/industry-leading experience, knowledge and sharp troubleshooting/critical-thinking mindset skills noted in the technical requirements
 5+ years of Linux/*nix/BSD system administration experience 
 3+ years hosting industry experience
 2+ years of Python development experience, preferably with matching PostgreSQL experience
 Advanced knowledge of Linux and general cybersecurity concepts
 Solid understanding of API calls (HTTP standards, network requests and responses, JSON payloads) and server-client architecture
 Advanced knowledge of scripting and development focused on system administration including automation and resiliency 
 Additional consideration for knowledge in Zendesk ticket system administration
 Superior written communication skills required; able to communicate effectively in all written work, utilizing proper grammar, spelling and punctuation
 Excellent oral communication skills required; to speak clearly and effectively in positive or negative situations with employees and in group settings
 Able to motivate, coach, mentor, and develop relationships quickly with all level of employees in a professional and effective manner
 Able to gather data, facts and impressions from a variety of sources about prospective and current employees; seeks knowledge about policies, rules, laws, procedures or practices; managing the data flow; classifying and organizing information for use in decision-making and monitoring
 Demonstrates the highest level of ethical behavior and displays integrity and ethics in handling confidential information
 Strong organizational skills, able to prioritize and to use time effectively in an unsupervised fashion, pursuing other activities when regular duties have reduced volume; able to complete projects in a timely manner
 Demonstrates good judgment and strong skills in achieving maximum organizational performance and efficiencies
 Able to follow through on assignments in order to achieve company and departmental goals
 Able to adapt to changes in the work environment, manage competing demands and deal with frequent changes, delays, or unexpected events 
 Able to apply critical thinking and troubleshooting techniques to efficiently resolve issues, and able to apply independent judgment on a regular basis in making decisions without supervision

 Advanced technical skills including:
 Mastery of web server related technologies including Apache, Nginx, Django, UWSGI, MySQL, PostgreSQL, PHP, Exim and more
 Strong understanding of CentOS/RHEL/AlmaLinux/Ubuntu systems including package management tools (Yum, dnf, RPM, apt-get), shell commands and scripting, and Linux security concepts. 
 Strong understanding of cPanel software, configuration, and implementation
 Strong understanding of automation and deployment tools, such as Jenkins, Ansible, HashiCorp Stack, Docker, GitLab (and general git), GitHub, OpenStack
 Strong understanding of Python/PHP/Javascript

 Travel Occasional local and overnight travel required, including some interstate travel by air.
diff --git a/Data Engineer - ABOUT Healthcare b/Data Engineer - ABOUT Healthcare
 Data Engineer 
 ABOUT Healthcare 
 St. Paul, MN – Hybrid or Remote 

 Position Overview: Services as a technical expert on our data layer. Discusses customer needs, maintains, and updates databases, warehouse or marts.  Tunes and ensures optimal database and server performance. Assists with reporting and analytics to meet business intelligence requirements and ensures overall integrity, quality, and related system maintenance. 

 Responsibilities:
 •	Discusses needs, operations and data requirements with staff or customers and outlines system capabilities and approaches to pull, maintain and analyze system data.
 •	Work with other data engineers to design and maintain scalable data models, tables, views  and ETL pipelines
 •	Help design, build, and improve the infrastructure for ingesting, storing, securing and transforming data at a scale
 •	Re-assess current data environment and provide solutions, improving how we manage and use data for reporting.
 •	Clean up and establish best practices for developing new data tables and views. Simplify and build a design that is scalable, improving speed to execute and deliver reporting
 •	Help design and build systems to monitor and analyze data, responsible to create all data tables & views required for front end reporting
 •	Provide technology ownership for data solutions for projects that the team has been tasked with.
 •	Work with a cross functional team of business analysts, architects, engineers, data analysts to formulate technical requirements.
 •	Design and build data pipelines from various data sources to a target data warehouse using batch data load strategies utilizing cloud technologies.
 •	Conceptualizing and generating infrastructure that allows data to be accessed and analyzed effectively.
 •	Documenting database designs that include data models, metadata, ETL specifications and process flows for business data project integrations.
 •	Perform periodic code reviews and test plans to ensure data quality and integrity.
 •	Provide input into strategies that drive the team forward with delivery of business value and technical acumen.
 •	Execute proof of concepts, where appropriate, to help improve our technical processes.
 •	Provides analysis, interpretation and counsel regarding the application and usage of systems, business intelligence and reporting to improve policies, programs, and practices.
 •	Provides research and feedback to resolve management and customer questions and requirements; assists with receiving customer feedback and coordinating resources and responses as required.
 •	Analyzes and reviews operations, results, feedback, and related information on an ongoing to as needed basis to determine trends, draw conclusions, interpret findings, and presents results, proposals, and recommendations to management.
 •	Ensures the accuracy of operational databases, reports, and related details through audits, queries, and operational reviews; works with teams to resolve discrepancies.
 •	Interprets and applies department policies and procedures and assists with applicable laws, rules, and regulations; receives guidance within these areas as needed.
 •	Contributes to the efficiency and effectiveness of the department's service to its customers by offering suggestions and directing or participating as an active member of a work team.
 •	Performs other duties as assigned

 Required Knowledge:
 •	Bachelor’s Degree in Information Technology or related field and 5 years of related experience; or equivalent education and experience.
 •	4+ years of experience in managing data/databases (Proficient in SQL)
 •	4+ years of experience in translating business requirements into technical data solutions on a large scale.
 •	"Can Do" attitude
 •	Healthcare (HL7) Data experience
 •	Steaming experience (Kafka)
 •	AWS Firehose to the Data Lake
 •	Research and troubleshoot potential issues presented by stakeholders within the data ecosystem.
 •	Experience with Data Modeling, Data warehousing
 •	Strong analytical and interpersonal skills.
 •	Ability and willingness to work as a team
 •	Enthusiastic, highly motivated and ability to learn quickly.
 •	Able to work through ambiguity in a fast-paced, dynamically changing business environment.
 •	Ability to manage multiple tasks at the same time with minimal supervision.
 •	Advanced principles, practices and techniques of managing data , databases and system analytics.
 •	Specialized understanding of data engineering, reporting and management.
 •	Understanding of the administration and oversight of data, system and business intelligence programs, policies, and procedures.
 •	Various methods to identify and resolve analytical problems, questions, and concerns.
 •	Basic methods and approaches to analyze and improve business operations.
 •	Understanding of applicable laws, codes, and regulations.
 •	Computer applications and systems related to the work.
 •	Principles and practices to serving as an effective project team member.
 •	Methods to communicate with staff, coworkers, and customers to ensure safe, effective, and appropriate operations.
 •	Correct business English, including spelling, grammar, and punctuation.

 Required Skills:
 •	Building and maintaining ETL’s, ELT’s, marts, tables, views
 •	Performing advanced data engineering duties in a variety of assigned areas.
 •	Overseeing and administering business intelligence and data analytical systems.
 •	Using standard, customized, and complex data analytics tools.
 •	Training others in policies and procedures related to the work.
 •	Identifying, documenting, and reporting on system and data administration.
 •	Serving as a team member and the development and management of projects.
 •	Operating in both a team and individual contributor environment.
 •	Using initiative and independent judgment within established department guidelines.
 •	Contributing effectively to the accomplishment of team or work unit goals, objectives, and activities.
 •	Establishing and maintaining effective working relationships with a variety of individuals.
diff --git a/SeanSummers.md b/SeanSummers.md
	Title: Customer Experience Operations Engineer

	Position Overview:

	Our Technical Support Department is recognized globally for delivering premier support. Support is of substantial importance to the business of all WebPros brands. The CX Operations Engineer facilitates and enables front-line Support staff through the development, administration, and maintenance of essential back-end systems. This role additionally performs a variety of complex tasks utilizing discretion and independent judgment to support high impact WebPros customers, including consulting with customers and development to determine system functional specifications, analyzing and recommending system changes, coaching and training members of Technical Support, and will collaborate with the rest of the CX Operations team to ensure any issues are resolved as effectively as possible. The CX Operations Engineer additionally manages internal support systems & scripts by analysis, recommendations, and modifications of these tools.

	Responsibilites:

	Responsible for short and long term analysis and studies to proactively maintain support systems and execute preventative maintenance plans. Monitors system status and reacts to issues as they arise
	Works with and provides recommendations to CX Management to ensure service levels and policies are being met, including assisting in establishing product and process improvement plans to reduce support effort, and increase product availability and scalability
	Own and optimize CX technology and related systems process logic and administration for the organization
	Collaborate cross-functionally with CX, Product, and Engineering teams and lead the evaluation, selection, and implementation of new platforms, tools, and technologies to enhance Customer Experience offerings
	Lead in critical incidents and outage situations, working with Engineering, CX, Site Reliability and other teams to resolution.
	Document scenarios for post-mortems and work cross-functionally to resolve and prevent outages
	Develop playbooks and documentation of CX tools configurations, integrations, and workflows
	Seeks and utilizes opportunities to gain and share knowledge and experience with new and existing technologies
	Contributes to and makes recommendations for Company and Department documentation efforts
	Adheres to the policies and procedures of the company
	Maintains a core daily schedule to ensure efficient operations
	Exemplifies the cPanel Core Values of Inclusion, Innovation, Trust, Collaboration, and Fun

	Qualifications:

	Expert/industry-leading experience, knowledge and sharp troubleshooting/critical-thinking mindset skills noted in the technical requirements
	5+ years of Linux/*nix/BSD system administration experience
	3+ years hosting industry experience
	2+ years of Python development experience, preferably with matching PostgreSQL experience
	Advanced knowledge of Linux and general cybersecurity concepts
	Solid understanding of API calls (HTTP standards, network requests and responses, JSON payloads) and server-client architecture
	Advanced knowledge of scripting and development focused on system administration including automation and resiliency
	Additional consideration for knowledge in Zendesk ticket system administration
	Superior written communication skills required; able to communicate effectively in all written work, utilizing proper grammar, spelling and punctuation
	Excellent oral communication skills required; to speak clearly and effectively in positive or negative situations with employees and in group settings
	Able to motivate, coach, mentor, and develop relationships quickly with all level of employees in a professional and effective manner
	Able to gather data, facts and impressions from a variety of sources about prospective and current employees; seeks knowledge about policies, rules, laws, procedures or practices; managing the data flow; classifying and organizing information for use in decision-making and monitoring
	Demonstrates the highest level of ethical behavior and displays integrity and ethics in handling confidential information
	Strong organizational skills, able to prioritize and to use time effectively in an unsupervised fashion, pursuing other activities when regular duties have reduced volume; able to complete projects in a timely manner
	Demonstrates good judgment and strong skills in achieving maximum organizational performance and efficiencies
	Able to follow through on assignments in order to achieve company and departmental goals
	Able to adapt to changes in the work environment, manage competing demands and deal with frequent changes, delays, or unexpected events
	Able to apply critical thinking and troubleshooting techniques to efficiently resolve issues, and able to apply independent judgment on a regular basis in making decisions without supervision

	Advanced technical skills including:
	Mastery of web server related technologies including Apache, Nginx, Django, UWSGI, MySQL, PostgreSQL, PHP, Exim and more
	Strong understanding of CentOS/RHEL/AlmaLinux/Ubuntu systems including package management tools (Yum, dnf, RPM, apt-get), shell commands and scripting, and Linux security concepts.
	Strong understanding of cPanel software, configuration, and implementation
	Strong understanding of automation and deployment tools, such as Jenkins, Ansible, HashiCorp Stack, Docker, GitLab (and general git), GitHub, OpenStack
	Strong understanding of Python/PHP/Javascript

	Travel Occasional local and overnight travel required, including some interstate travel by air.
	Data Engineer
	ABOUT Healthcare
	St. Paul, MN – Hybrid or Remote

	Position Overview: Services as a technical expert on our data layer. Discusses customer needs, maintains, and updates databases, warehouse or marts. Tunes and ensures optimal database and server performance. Assists with reporting and analytics to meet business intelligence requirements and ensures overall integrity, quality, and related system maintenance.

	Responsibilities:
	• Discusses needs, operations and data requirements with staff or customers and outlines system capabilities and approaches to pull, maintain and analyze system data.
	• Work with other data engineers to design and maintain scalable data models, tables, views and ETL pipelines
	• Help design, build, and improve the infrastructure for ingesting, storing, securing and transforming data at a scale
	• Re-assess current data environment and provide solutions, improving how we manage and use data for reporting.
	• Clean up and establish best practices for developing new data tables and views. Simplify and build a design that is scalable, improving speed to execute and deliver reporting
	• Help design and build systems to monitor and analyze data, responsible to create all data tables & views required for front end reporting
	• Provide technology ownership for data solutions for projects that the team has been tasked with.
	• Work with a cross functional team of business analysts, architects, engineers, data analysts to formulate technical requirements.
	• Design and build data pipelines from various data sources to a target data warehouse using batch data load strategies utilizing cloud technologies.
	• Conceptualizing and generating infrastructure that allows data to be accessed and analyzed effectively.
	• Documenting database designs that include data models, metadata, ETL specifications and process flows for business data project integrations.
	• Perform periodic code reviews and test plans to ensure data quality and integrity.
	• Provide input into strategies that drive the team forward with delivery of business value and technical acumen.
	• Execute proof of concepts, where appropriate, to help improve our technical processes.
	• Provides analysis, interpretation and counsel regarding the application and usage of systems, business intelligence and reporting to improve policies, programs, and practices.
	• Provides research and feedback to resolve management and customer questions and requirements; assists with receiving customer feedback and coordinating resources and responses as required.
	• Analyzes and reviews operations, results, feedback, and related information on an ongoing to as needed basis to determine trends, draw conclusions, interpret findings, and presents results, proposals, and recommendations to management.
	• Ensures the accuracy of operational databases, reports, and related details through audits, queries, and operational reviews; works with teams to resolve discrepancies.
	• Interprets and applies department policies and procedures and assists with applicable laws, rules, and regulations; receives guidance within these areas as needed.
	• Contributes to the efficiency and effectiveness of the department's service to its customers by offering suggestions and directing or participating as an active member of a work team.
	• Performs other duties as assigned

	Required Knowledge:
	• Bachelor’s Degree in Information Technology or related field and 5 years of related experience; or equivalent education and experience.
	• 4+ years of experience in managing data/databases (Proficient in SQL)
	• 4+ years of experience in translating business requirements into technical data solutions on a large scale.
	• "Can Do" attitude
	• Healthcare (HL7) Data experience
	• Steaming experience (Kafka)
	• AWS Firehose to the Data Lake
	• Research and troubleshoot potential issues presented by stakeholders within the data ecosystem.
	• Experience with Data Modeling, Data warehousing
	• Strong analytical and interpersonal skills.
	• Ability and willingness to work as a team
	• Enthusiastic, highly motivated and ability to learn quickly.
	• Able to work through ambiguity in a fast-paced, dynamically changing business environment.
	• Ability to manage multiple tasks at the same time with minimal supervision.
	• Advanced principles, practices and techniques of managing data , databases and system analytics.
	• Specialized understanding of data engineering, reporting and management.
	• Understanding of the administration and oversight of data, system and business intelligence programs, policies, and procedures.
	• Various methods to identify and resolve analytical problems, questions, and concerns.
	• Basic methods and approaches to analyze and improve business operations.
	• Understanding of applicable laws, codes, and regulations.
	• Computer applications and systems related to the work.
	• Principles and practices to serving as an effective project team member.
	• Methods to communicate with staff, coworkers, and customers to ensure safe, effective, and appropriate operations.
	• Correct business English, including spelling, grammar, and punctuation.

	Required Skills:
	• Building and maintaining ETL’s, ELT’s, marts, tables, views
	• Performing advanced data engineering duties in a variety of assigned areas.
	• Overseeing and administering business intelligence and data analytical systems.
	• Using standard, customized, and complex data analytics tools.
	• Training others in policies and procedures related to the work.
	• Identifying, documenting, and reporting on system and data administration.
	• Serving as a team member and the development and management of projects.
	• Operating in both a team and individual contributor environment.
	• Using initiative and independent judgment within established department guidelines.
	• Contributing effectively to the accomplishment of team or work unit goals, objectives, and activities.
	• Establishing and maintaining effective working relationships with a variety of individuals.